Return Policy

Return Policy

We want you to be completely satisfied with your purchase from www.thepinkflamingo.co.uk. If for any reason you are not entirely happy with your order, we offer a 14-day return policy. Please read the following guidelines to ensure a smooth return process:

  1. Return Period: You have 14 days from the date of delivery to initiate a return.

  2. Condition of Returned Clothes: All items being returned must be in their original condition with tags still attached. They should be unworn, free from any perfume, laundering, or smoke smells. Additionally, please take extra care when trying on your new purchases to avoid any marks from make-up, fake tan, or similar products. Items that do not meet these criteria will be considered unsuitable for resale and will not be refunded.

  3. Return Address: Please send your returns to the following address:
    34 Pinfold Way, Sherburn in Elmet, Leeds, LS25 6LF

  4. Refund Process: Once we receive the returned items and verify their condition, we will initiate the refund process. Refunds will be issued within 5 working days after the return is processed. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

  5. Return Shipping: The customer is responsible for the shipping costs associated with the return. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe arrival of the returned items. We are not liable for any loss or damage that occurs during the return shipping process.

  6. Eligibility for Refund: To be eligible for a refund, all returned items must meet the conditions mentioned in point 2 above. If the returned items do not meet these criteria, we reserve the right to refuse a refund and return the items to you at your expense.

Please note that this return policy applies only to online purchases made through our website. If you have any further questions or require assistance with your return, please contact our customer support team at sales@thepinkflamingo.co.uk.